Help & FAQ
We're here for the whole journey.
Quick answers about accounts, KYC, loads, bookings, tracking and drivers. Can't find yours? WhatsApp us — Mon–Sat 9 AM–7 PM, Sun 10 AM–5 PM IST.
Account & KYC
How do I sign up?
Download your app, choose your language and enter your mobile number. The OTP is read from your SMS automatically on Android.
Can one number be a transporter and an owner?
Yes. One mobile number can hold more than one role. Each role uses its own app.
What do I need for KYC?
Choose Individual or Company/Business, then enter PAN and address details, upload documents and take a selfie. Companies can add GST; owners also add bank details. Review usually takes one working day.
My KYC was rejected — what now?
The app shows the reason. Correct the details or upload clearer documents and resubmit.
Loads & bookings
Why isn't my load live yet?
Every load is reviewed by our team before it goes live. If it's rejected you'll see why — edit it and resubmit.
Can I post a load by voice?
Yes. Tap the mic on the Post Load screen and speak the load details — the form fills in for you to check.
How does negotiation work?
Owners show interest with a price and a truck. You can accept, counter or decline. The booking is confirmed only when both of you agree.
How do owners find loads?
By route (loading and unloading points within a radius), near their location, by state, or from a new-load alert.
Trips & tracking
Can my customer track the truck?
Yes. Share the secure tracking link on WhatsApp. It opens in any browser and expires after the trip.
What if the driver has no network?
The Driver app saves location points on the phone and sends them as soon as the network returns.
How is delivery confirmed?
The driver uploads a photo of the signed delivery receipt to complete the trip.
Drivers & pay
How is driver salary set?
The owner chooses Per Day (a fixed amount per day) or Commission (a % of each trip) for each driver.
How do drivers ask for trip money?
With an advance request in the Driver app (UPI, cash or bank). The owner approves or rejects it, and the driver sees the status.
What happens on a breakdown?
The driver taps Emergency Breakdown to alert the owner and our team with the location, or reports a repair with photos and priority.